The combination of Genesys Cloud and ServiceNow helps an organization drive productivity, increase data quality and improve customer experience. Genesys Adapter for ServiceNow application brings the ServiceNow and Genesys system information into a unified desktop screen. The customized softphone application appears embedded within the ServiceNow workspace, where agents can interact with customers without switching between screens.
Using Genesys Adapter for ServiceNow, Agent can interact with customers across multiple channels. Tight integration with Genesys cloud enables agents to deliver excellent customer service. The eye-catching SoftPhone display appears once agents login ServiceNow. The SoftPhone UI has the standard IP phone features that allow agents to make their interactions efficiently and effortlessly. Customer information is popped up on the agent ServiceNow page during a call so that the agent can have a clear view of the customer queries and customer information and provide a 100% solution.