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Pre-built Integration for major enterprise applications

Surveys and statistics show that Agents/Customer service experts can save considerable amount of talk time if the information of caller is displayed along with the call. This not just improves customer experience since they don’t need to repeat the information entered on voice response unit (VRU) / Interactive Voice Response (IVR), yet additionally helps agents to focus on handling the customer expect for the call.

Agent Interaction Desktop is a customizable Softphone which is pre-built, that gives all the standard interaction desktop features and it is ready to setup.

Key Benefits of Agent Interaction Desktpop

  • Enhance agent productivity with greater customer experience
  • Easy Accessibility hence requires less training to agent that saves time and money
  • Customer information pop up notifications on agent desktop screen to provide enriched customer service
  • Extensive customer experience by providing consistent customer service through all channels

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