Improve Customer Experience and handle calls with the Professional, user-friendly and customizable pre-built softphone.
According to the researches and analytics, Contact Centre Customers are proven to save ample amount of time if the caller’s data is displayed along with the call.
This not only enhances caller’s experience since they do not need to repeat the data entered on voice response unit (VRU) / Interactive Voice Response (IVR), but also inclusively assists contact centre agents to focus on managing the customer expectation for the call.
Contact Centre Agent Interaction Desktop is a pre-built intuitive and customizable softphone that has the standard IP-Phone features and it is ready to deploy.