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Pre-built Integration for major enterprise applications

Surveys and statistics show that Agents/Customer service experts can save considerable amount of talk time if the information of caller is displayed along with the call. This not just improves customer experience since they don’t need to repeat the information entered on voice response unit (VRU) / Interactive Voice Response (IVR), yet additionally helps agents to focus on handling the customer expect for the call.

Agent Interaction Desktop is a customizable Softphone which is pre-built, that gives all the standard interaction desktop features and it is ready to setup.

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