Designed to meet the requirement of every Contact Centre

Avail the omni-channel Work Force Management Voice self-service that provides access to the contact centre agents to update Work Force Management from any mobile phone.

Genesys Workforce Management Voice self-services can be utilized over platform for open standard based technologies, for instance, VoiceXML. Contact Centres can access these applications from anywhere and anytime to help them plan and organize.

Benefits of Workforce Management

    • Elevates customer experience and satisfaction.
    • Decrease expenses and financial risks.
    • Improvising productivity and functional agility.
    • Improve Contact Centre Agent and cross team connectivity.

Let us improve your business!