Work Force Management Voice Self Service gives access to your contact center supervisors and agents to update work force management data from any phone. Utilizing the Genesys Voice Platform and its open standard based technologies, for instance, VoiceXML, powerful applications can be created to give “anytime, anywhere” access to Work Force Management planning and organizing. These significant additions to the standard work force management solution can be customized to meet the unique needs of your contact center.
Benefits of Workforce Management
- Improving customer experience and satisfaction.
- Reducing expenses and financial risks.
- Enhancing productivity and operational agility.
- Improve Agent/Supervisors and cross team efficiency.