Contact Center Solutions

The way to get started is to quit talking and begin doing!

With over 500+ Contact Center Solutions and deployments, Pointel is pleased to serve Private and Public institutions (fortune 500/2000 companies) across industry vertical in installation, configuration of components, application development, deployment and maintenance of Genesys Customer Experience Platform trusted by 4,600 Customers across 80 countries in the world.

We are well equipped to serve worldwide customers. The strength of our company is the technical capability of the entire team to take up challenging projects and deliver them on time and on budget

Our Services

Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.

Genesys Implementation

A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience

Voice Self-Service

Make it easy for your customer to do business with you

Customer Relationship Management

Pointel can help implement a complete solution by deploying CRM applications


Improve customer experience and operation efficiency by making decisions based on statistics

Our Solutions

Choose a right contact center that suite your needs..!

Enhance your customer service with best-in-class contact center software

Contact center solutions for a better customer experience management

Predict your ROI before selecting a contact center platform, scale up, and bring in new business processes based on market trends. Based on your client requirements, you may have to select a right deployment model (Premise, Cloud or Hosted Solutions).

Today’s customer service is rated by Net Promoter Score (NPS) to value their customer satisfaction ratings. Whether it is small, medium or enterprise level customers; customer retention and improving the customer experience are crucial.

Pointel directs the customer to select the right solution and determine their ROI accordingly.

Selecting the right service provider for your contact center environment with prior business fundamentals is essential. Pointel has provided complex solution which dealt with :

  • Sales, Marketing, and Telemarketing
  • Outsourcers
  • Customer Service
  • Collections
Improve your operational staff to manage customer experience
Improve your operational staff to manage customer experience
Real time interactions efficiently and consistently
Combine the power of Genesys and Salesforce Applications
Reduce Down Time
Improve Customer Experience
Closed-loop feedback solutions specifically designed for business users
WFM planning and scheduling and real-time applications
System Test and Monitoring Platform. Contact Center Performance Assurance
Improve Customer Experience with Pointel's Cxi An IVR Analytics platform for understanding customer journey.
Unified messaging tool to improve agent productivity

Pointel Solutions

Let us improve your business!

Enhance your workforce using dynamic contact center approach and maximize your operational productivity !