Contact Center Solutions

“Pointel implemented our Contact Center Solution to meet our CRM goals. We are impressed with their technical expertise and professional approach. The first phase of the solution was successfully implemented in 8 weeks. We recommend Pointel to implement Contact Center Solutions.”

“Our service partners, the Pointel Team did an excellent job completing this project on time and within budget. Without their expertise and hard work we could not have achieved this success.”

“We chose Pointel as our contact center partner because of their expertise in Clarify technology and their solid understanding of the functional and business aspects of next-gen contact centers. We’re pleased with Pointel’s services and the support they provide to this important area of our customer operations.”

“America First is pleased with the Internet Contact Center and Secure email system implemented by Pointel. Working as a third party integrator in a multivendor environment, Pointel provided a solution that completely met our needs while allowing us to adapt to emerging technology.”

“Excellent quality of service, timely completion of project, maintained a high level of confidentiality of project details, timely responses to urgent requests are all key qualities of Pointel. We are glad to have Pointel as our key vendor for our call center needs.”

“We are glad to have knowledgeable implementation partners like Pointel. They did an outstanding job during our Genesys upgrade from 7.2 to 7.6.”

“Excellent support on deliverables and Pointel products. Always on time and on budget.”

“It was a great and successful Genesys 7.6 upgrade project and a great pleasure working with the Pointel Team!”

“Pointel is a highly valued business partner who never fails to meet our project goals. They do an exceptional job and provide great value for their work.”

“We started seeing benefits of DCCM and CMS solution immediately and our service levels improved.!”

“Having visibility using Pointel CMS- Audit and Alert was huge for us and we were able to quickly identify the configuration changes and able to revert them back almost instantaneously. I would absolutely recommend Pointel ‘s CMS to anyone looking for an Audit and Alert solution.!”
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“Pointel has an amazing experienced team that strives on providing outstanding service. Although the work involved for the project I needed completed would take weeks I explained it was critical that it was implemented by a certain date. The Pointel team pulled together and ensured everything was completed to perfection by my deadline.  “