Contact Center Solutions

Pointel Solutions aim at providing the most user-friendly contact centre solutions to the customer since 1999. We are also the most assured software testers, application developers also carrying out deployment and maintenance of Genesys Customer Experience Platform to provide our customers the prime most effective solutions for their contact centre. Meeting the need of our customers has been at the top of our prioritized list.

We are well equipped to serve worldwide customers. The strength of our company is the technical capability of the entire team to take up challenging projects and deliver them on time and on budget

Our Services

Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.

Genesys Implementation

A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience

Voice Self-Service

Make it easy for your customer to do business with you

Customer Relationship Management

Pointel can help implement a complete solution by deploying CRM applications


Improve customer experience and operation efficiency by making decisions based on statistics

Our Solutions

Choose a right contact center that suite your needs.

Enhance your customer service with best-in-class contact center software

Contact center solutions for a better customer experience management

Predict your ROI before selecting a contact center platform, scale up, and bring in new business processes based on market trends. Based on your client requirements, you may have to select a right deployment model (Premise, Cloud or Hosted Solutions).

Today’s customer service is rated by Net Promoter Score (NPS) to value their customer satisfaction ratings. Whether it is small, medium or enterprise level customers; customer retention and improving the customer experience are crucial.

Pointel directs the customer to select the right solution and determine their ROI accordingly.

Selecting the right service provider for your contact center environment with prior business fundamentals is essential. Pointel has provided complex solution which dealt with :

  • Sales, Marketing, and Telemarketing
  • Outsourcers
  • Customer Service
  • Collections
Authorising omni-site security and access limit at its best
Improve operational staff to manage customer experience
Foster communication between your agents and customers
Helps Infuse Genesys Workspace and Salesforce applications
Improve Customer Experience
Closed-loop feedback solutions specifically designed for business users
Genesys WFM planning and scheduling and real-time applications
Ideally made-to-measure end-to-end testing of our contact centre clients
Improve Customer Experience with Pointel CXi and IVR Analytics platform.
Unified messaging tool to improve agent productivity

Pointel Solutions

Let us improve your business!

Enhance your workforce using dynamic contact center approach and maximize your operational productivity !