Founded in 1995, motivated by a strong knowledge in market automation software and its ability to integrate with computer telephony led us to align our services in contact center Industry. A pioneer within the contact center business utilized early legacy TDM to SIP contact center transformations. Realizing the need of customer service paradigm, our founder began to focus on ways to improve the myths of Contact Center Industry.

Prior to a formation, our founder assembled a team of experienced contact center professionals in the United States (New Jersey), Europe (Warsaw) and India (Chennai). Their working knowledge in contact center industry was the force that contributed to being a leader in Contact Center and CRM Industry as Service Provider. Our Key Milestones include,

• Genesys longest tenure, premium reselling and implementation partner for last 16 years.
• One of the Pointel’s customer is handling 1,000,000 calls per day using Genesys Network Routing Solution.
• Pointel has done implementations from 15 seater Call Center to 27,000 Seater Customer Service Operations.
• Pointel has implemented 10+ CRM/CTI packages and integrated over 400+ back-office applications to provide end to end unified Communications.

Developing a trustworthy customer connections

• Replacing the legacy TDM and ACD Technology
• Contact Center Consolidation
• Contact Center SIP Transformation
• Omnichannel Customer Journey
• Workforce Optimization
• Intelligent Workload Distribution
• Unified Communications
• Web, Social and Mobile Engagement
• Real-time and Historical Reporting

Enabling multimodal CX Curve

Pointel enables organizations to fully orchestrate the contact center components and media types to fully personalize customer journey in utilizing Industry leading customer experience platform. Key initiatives are:

• Integrating with Omnichannel desktop
• Personalized Agent/Customer Interactions
• Knowledge Management
• Omnichannel Callback Mechanism

Power your investment in CRM, ERP and other Marketing Automation Software

Application Integration is one of the widespread businesses which have evolved over the period in contact center industry for matchless blended communication experience. To understand the complexity of existing environment and their business call flows for running an efficient contact center environment requires,

• Deep Industry knowledge and complex enterprise-wide integration experience
• Powerful vision of stability, longevity and value of system integration

Simplified Enterprise Mobility Management

Mobile Platforms are important constituent for enterprises today, looking to offer better customer engagement and to empower growth is super-important. Pointel helps to

• Build Native, Web and hybrid mobile applications
• Manage mobile customer service from the palm of your hand.

G-Force 2015

Pointel announces its Bronze Sponsorship of the industry's leading contact centre event at Genesys G-Force 2015,Fontainebleau Miami Beach. Read More

G-Force 2014

Pointel is delighted to announce its Gold Sponsorship for the contact centre industry's leading event at Genesys G-Force New Orleans from 27th and 29th May 2014.Read More