At the point when customers call, your contact center agents need to recover the correct data rapidly. In the event that agents need to explore between different applications (Sales and service applications, interaction management) where, customer interaction will take longer, eventually the expense per call interaction increases and customer satisfaction plunges. Luckily, with Pointel Workspace Adapter for Salesforce, you can synchronize Genesys Workspace and Salesforce applications automatically. This unifies the data and helps agents to focus on providing the best customer experience with screen-pops and click-to-dial capabilities.
Pointel’s Genesys Workspace Adapter for Salesforce is simple to manage, where the changes are unified and eminently flexible through configuration. Moreover, according to your business process, you can personalize screens.
Benefits of Workspace Adapter for Salesforce
- Reduces call handling time by synchronizing caller’s data.
- Enhances customer interaction and experience.
- Provides current customer data for Agents/Supervisors.