Organizations are continually upgrading their contact center technology to positively impact interactions and response times, with the goal of improving customer fulfillment, retention, and income. In an omni-channel environment, the contact center systems along with Interactive Voice Response systems should work together well with the various technical components.
Pointel’s STAMP – System Test and Monitoring Platform gives IT and business clients the capacity to automate end-to-end testing, ensuring that all systems work together for the ideal client and agent experience.