Implement Effective Performance Tests

Automate end-to-end testing

Organizations are continually upgrading their contact center technology to positively impact interactions and response times, with the goal of improving customer fulfillment, retention, and income. In an omni-channel environment, the contact center systems along with Interactive Voice Response systems should work together well with the various technical components.

Pointel’s STAMP – System Test and Monitoring Platform gives IT and business clients the capacity to automate end-to-end testing, ensuring that all systems work together for the ideal client and agent experience.

Benefits of Pointel’s STAMP

    • Automated end-to-end testing for optimal customer and agent experience.
    • Improving customer satisfaction, retention and Business Revenue.
    • Reduced testing time with benchmark system performance.
    • Pointel’s STAMP also supports DevOps Technology.

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