Voice self-service strategy consulting

Integrated Voice Self-Service Application Provider

Voice Self-Service increases the Customer Satisfaction. Success of a project does not solely depend on the software, but the way system implementation is done. Pointel follows a unique and determined process to implement this fine-tuned Voice Self-Service. Pointel has years of experience in integrating and implementing Genesys Voice Platform (GVP) which helps organizations to improve customer experience by integrating Voice Self-Service applications.

Advantages of Voice Self-Service

    • Improved customer experience and service.
    • Lowers call abandonment rate.
    • Increased operational efficiency and personalized self-service.
    • Better call prioritizing based on caller’s value.
    • Reduces operational cost.

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