Contact Center Analytics

Best Solution for Optimal Performance

Pointel helps customer make critical business decisions by providing the best data warehousing solutions. Our contact center analytics team uses various techniques for data collection, analysis and simplification to reveal data patterns and key variables, leading for guided decision making with new insights. Pointel has expertise in handling some of the reporting tools like Qlik, Business Objects, Alterys, Microsoft BI, Informatica and Tableau.

Benefits of Contact Center Analytics

    • Best practices to oversee and keep up the solutions for optimal performance.
    • Tools and techniques to evaluate and aggregate data rapidly and efficiently.
    • Enhances Customer service and experience.
    • Business-driven strategy and project management
    • Improves productivity and efficiency, also reduces costs.

Let us improve your business!