- Pointel has successfully implemented/delivered over 400+ Genesys projects for public and private institutions. Pointel brings this rich experience to every project to make it a successful one.
- Pointel has implemented projects for Six of the World’s top ten largest Financial Institutions.
- Three of the World’s top five largest Telecommunications companies.
- Two of the World’s top 5 Insurance companies.
- Two of the World’s top 5 Utility companies.
- Pointel partners with leading CRM and CTI companies to provide unified communications which brings 21+ years of call center and customer service experience to every project.
- Unique but proven and time-tested project implementation methodology to provide maximum skill transfer.
- Worked/ integrated with over 500 different back office and front office software products to provide a unified solution to customers.
Each consultant has an average of 9 years CTI/CRM experience. Most Pointel consultants are industry certified engineers in their respective areas of expertise!
YEARS OF EXPERIANCE
Founded in 1999 focusing on bringing together customer channels.
Proven ability to ramp up capabilities to meet customer's ever-expanding.
Worked with Fortune 500/2000 customers across the United States, Europe and APAC region.
Focussing on bringing together Customer Channel
World Wide Operations
World wide operations in New Jersey(US), Warsaw(Europe) and Chennai, India(Asia).
Managed Service Provider
17 Years in Contact Center Industry as Managed Service Provider
ISO Certified Company
Pointel is an ISO 9001:2008 Certified Company.
CMMi level 3
Pointel is CMMi level 3 Certified Company.