CMS

Stay competitive in this ever changing marketplace

Your Contact Center goes through a few configuration changes consistently. These configuration changes are unavoidable yet important to help your customers, improve the overall performance of your business and stay competing in this steadily evolving marketplace. How can you adequately oversee the configuration changes to realize what’s truly proceeding to your contact center frameworks?

Benefits of Pointel’s CMS

    • Improved efficiency that provides personalization control.
    • Overall costs reduction of system ownership.
    • Quicker recovery whenever a process failure occurs.
    • Enhances system consistency and process reliability.
    • Pointel’s CMS provides insightful analytics of the changes made to your Genesys Environment.

Let us improve your business!