Get top notch Genesys Implementation Services

We can assist you with achieving your business goals

Since 1999, Pointel has been working with Genesys products. Our services range from deploying omni-channel customer experience for building significant end-to-end reports. Pointel has interfaced Genesys with Avaya Experience Portal, Avaya-Blue, Avaya-Red, Rockwell Spectrum, Alcatel (A4400), Cisco UCM, Cisco CVP, Siemens (HiCom 300H), Mitel, Aspect and different PBX/switches. Pointel has years of experience working on Genesys products implementation and services like.

  • Genesys Voice Platform (GVP)
  • Genesys Routing Solution (ERS and NRS)
  • Genesys Outbound Solution (OCS)
  • Genesys eServices & Enterprise Workload Management
  • Genesys Upgrade Services
  • Genesys SIP Solution
  • Genesys Desktop / Screen-Pop Solution
  • Genesys Reporting Solution (Pulse, CCPulse and Info Mart)

Let us improve your business!