We can assist you with achieving your business goals

We are the certified Genesys Partner and resellers providing implementation services for 14 years.

Pointel Solution Services have been consistently working with Genesys products since 1999. Our services range from building multi-channel customer experience to build implementable end-to-end report. Pointel solutions has conjugated Genesys with Avaya Experience Portal, Avaya-Blue, Avaya-Red, Rockwell Spectrum, Alcatel (A4400), Cisco UCM, Cisco CVP, Siemens (Hicom 300H), Mitel, Aspect and different PBX/switches. Pointel Solutions have years of experience working on Genesys products implementation and services. Please find the list of consulting services below.

  • Genesys Voice Platform (GVP)
  • Genesys Routing Solution (ERS and NRS)
  • Genesys Outbound Solution (OCS)
  • Genesys eServices & Enterprise Workload Management
  • Genesys Upgrade Services
  • Genesys SIP Solution
  • Genesys Desktop / Screen-Pop Solution
  • Genesys Reporting Solution (Pulse, CCPulse and Info Mart)

Let us improve your business!