The activities of contact center face dynamic challenges such as emergency closures, unplanned local holidays and inbound call spikes. Pointel’s Dynamic Contact Center Manager [DCCM] allows contact center teams to respond such challenges immediately and safely.
Pointel’s DCCM is a browser-based interface, which allows your contact center operators to change specifications like, agent queues, routing, load distribution and skills to meet Service Level Agreement (SLA) Objectives. DCCM also helps to optimize the customer experience.
Pointel’s DCCM allows contact center operators to achieve SLA objectives.