Pointel Solutions helps your contact center to handle real-time interactions proficiently and reliably by bridging Genesys Adapter for Oracle CX Cloud, which elevates the customer experience.
Customer centric and agent focused
Customers using Genesys for contact center solutions, who also utilizing Oracle Cloud Marketing, Social, Sales, Service and CRM SaaS applications, can conveniently conjoin these systems by deploying Pointel Adapter. Contact Center Agents can engage customers across telephony and digital channels to significantly improve, customer retention, brand value and sales with the help of Genesys Adapter for Oracle CX Cloud.
Pointel Solutions Genesys Adapter for Oracle CX Cloud brings together business systems, synchronizes customer information and develops it with data, which also includes customers last interactions and interests, as contact between agents and customers are not simply communications, they are solutions.