Regional disruption
A cloud region becomes unavailable and you need somewhere else to run.
CCaaSSync
Genesys Cloud disaster recovery, ready before you need it.
CCaaSSync keeps a recovery Genesys Cloud environment aligned with your primary one, so your contact center has a prepared place to recover when disruption occurs.
SynchronizedPrimary to recovery
Cross-regionGeographic separation
Cyber-resilientRecovery planning
TailoredSet up by Pointel Solutions
Recovery topologySynchronization active
PrimaryGenesys CloudRegion AIn service
CCaaSSyncSync · Monitor
RecoveryGenesys CloudRegion BReady
- ConfigurationRecovery aligned with primaryAligned
- Last synchronizationRuns as the primary changesMinutes ago
Illustrative view. Labels and timings are examples.
What is CCaaSSync?
A recovery environment is only valuable when it's ready.
CCaaSSync is Pointel Solutions' disaster recovery solution for Genesys Cloud contact centers. It synchronizes selected configuration from your primary Genesys Cloud environment to a recovery environment.
Contact center configuration changes constantly. During a regional outage, cyber incident or infrastructure failure, an out-of-date secondary environment adds uncertainty exactly when you can least afford it.
CCaaSSync keeps recovery preparation part of normal operations, so you start from a known baseline instead of rebuilding under pressure.
The continuity challenge
Disruption tests how prepared you really are.
Four risks that CCaaSSync helps you plan for.
Configuration drift
The recovery environment falls behind as the primary keeps changing.
Cyber incidents
Recovery can't depend only on the environment that was affected.
Manual effort
Rebuilding configuration by hand is slow and error-prone under pressure.
Core capabilities
Built around recovery readiness.
Everything CCaaSSync does is aimed at one goal: a recovery environment you can rely on.
Configuration synchronization
Keep selected Genesys Cloud configuration aligned between primary and recovery environments.
Cross-region recovery
Support a continuity design that uses a Genesys Cloud environment in a separate region.
Recovery readiness
Recovery starts from a known, prepared configuration baseline.
Cyber resilience
Add a prepared recovery option to your wider continuity and cyber-resilience strategy.
Flexible scope
Shape synchronization and recovery planning around your operational requirements.
Expert setup
Pointel Solutions specialists configure CCaaSSync around your environment and continuity needs.
Recovery planning
A recovery approach designed around your contact center.
Every Genesys Cloud environment is different. We plan CCaaSSync with you, so what's protected and how recovery works match the way you operate.
Synchronization scope is agreed during setup and can grow as your environment changes.
Scope
Decide which configuration is kept aligned in the recovery environment.
Topology
Choose primary and recovery environments that fit your architecture.
Alignment
Keep the recovery environment current as the primary changes.
Procedures
Connect recovery to your continuity runbooks and decision points.
How it works
One clear path from primary to recovery.
Preparation happens in normal operations, so recovery is a decision, not a rebuild.
Assess
Define recovery requirements, configuration scope and operating model.
Set up
Prepare the recovery Genesys Cloud environment with Pointel Solutions specialists.
Synchronize
CCaaSSync keeps selected configuration aligned in the recovery environment.
Recover
When continuity procedures are invoked, move to the prepared environment.
Who it's for
Designed for the teams accountable for continuity.
CCaaSSync gives each team a shared, prepared recovery destination.
Operations and IT
The teams who run the contact center and its cloud platform.
- IT and cloud operations: recovery architecture and readiness
- Contact center operations: service continuity and configuration
Risk and leadership
The teams who plan for disruption and answer for its impact.
- Business continuity: recovery planning and preparedness
- Security and risk: resilience and incident recovery
- CX leadership: keeping customer service available
Business outcomes
Make continuity simpler to operate.
- Less recovery complexity. Start from a prepared environment, not a rebuild.
- Service continuity. A defined recovery destination during disruption.
- Ongoing readiness. Preparation is part of normal operations.
- Less manual work. Synchronization replaces repetitive configuration.
- Stronger resilience. Complements continuity and cyber-resilience plans.
Recovery readinessReady
- Primary environmentGenesys Cloud · Region AIn service
- Recovery environmentGenesys Cloud · Region BReady
- Configuration alignmentAgreed scope kept currentAligned
- Continuity procedureLinked to your runbookDefined
Illustrative view.
FAQ
Questions buyers usually ask.
What is CCaaSSync?
Pointel Solutions' disaster recovery solution for Genesys Cloud contact centers. It synchronizes selected configuration from a primary Genesys Cloud environment to a recovery environment.
What problem does it solve?
It keeps a secondary contact center environment prepared as the primary environment changes over time, so recovery doesn't depend on rebuilding configuration under pressure.
Does the recovery environment need to be in another region?
A cross-region design gives geographic separation. The right topology depends on your Genesys Cloud architecture and continuity requirements.
Can the approach be tailored?
Yes. Recovery scope and configuration are planned around your environment, operational requirements and continuity procedures.
How does it help with cyber incidents?
It gives you a prepared recovery option that doesn't depend solely on the affected environment, as part of your wider cyber-resilience plan.
How do we evaluate CCaaSSync?
Start with a review of your Genesys Cloud topology, recovery objectives, configuration scope and recovery process. We then show how CCaaSSync fits that model.
Build a more resilient Genesys Cloud contact center.
Talk to us about your primary and recovery environments and see how CCaaSSync fits your continuity plan.