Genesys Implementation
Deployment, migration and version upgrades of the Genesys customer experience platform.
- Certified Genesys partner
- Multi-vendor PBX experience
- End-to-end deployment
Services
Contact center services for every stage
We help contact centers improve customer satisfaction, retention and Net Promoter Score through the right technology, built well.
What we do
End-to-end contact center services
One team across the whole contact center lifecycle — from choosing the right platform to keeping it running.
Voice Self-Service
IVR applications that let customers get answers and complete tasks without waiting for an agent.
- VoiceXML applications
- Call-flow optimization
- Higher containment rates
CRM Integration
Deploy CRM applications and connect them to your contact center for a complete customer view.
- Salesforce & Oracle adapters
- Screen-pop & click-to-dial
- Unified customer data
Analytics
Decide with data: contact center reporting that improves customer experience and operating efficiency.
- IVR & journey analytics
- Custom reports & dashboards
- Data-driven optimization
Support & Maintenance
Production support and preventive measures that keep your platform available.
- Always-on production support
- Proactive monitoring
- Responsive expert team
Planning a Genesys project?
Tell us about your contact center. We'll help you choose the right approach and deliver it on time and on budget.
Contact Pointel Solutions →