Terms of Use

1. Introduction

Welcome to Pointel Solutions ("Pointel," "we," "our" or "us"). These Terms of Use govern your access to and use of the Pointel Solutions website, including its content, product information, resources and contact forms (collectively, the "Website").

By accessing or using this Website, you agree to these Terms of Use. If you do not agree, please discontinue using the Website.

These Terms govern Website use. Products, subscriptions, implementation, consulting, maintenance and support services may be subject to separate agreements.

2. Permitted Use

You may use this Website for lawful purposes, including learning about Pointel's products and services, reviewing published information and making legitimate business enquiries.

You agree not to:

• Use the Website for unlawful purposes or in violation of applicable laws.
• Attempt to gain unauthorized access to the Website, its servers or connected systems.
• Interfere with the Website's operation, security or availability.
• Introduce viruses, malicious code or other harmful material.
• Copy, reproduce, distribute or commercially exploit Website content without authorization, except as permitted by applicable law.
• Submit false, misleading or unauthorized information.
• Infringe the intellectual property or other legal rights of Pointel or third parties.

Pointel may restrict access where reasonably necessary to protect the Website, its users or its systems, subject to applicable law.

3. Website Content and Accuracy

Pointel makes reasonable efforts to maintain accurate and current Website content. However, product descriptions, features, technical information, integrations and service offerings may change without notice.

Website content is provided for general informational purposes and does not constitute a binding offer, guarantee of product availability or commitment to provide a particular service.

Product capabilities, compatibility and availability may depend on technical configurations, third-party platforms, licensing and the applicable contractual scope.

Please contact Pointel to confirm product or service requirements before making a purchasing decision.

4. Intellectual Property

Unless otherwise stated, the Website and its content, including text, graphics, illustrations, logos, trademarks, product names, designs and documentation, are owned by Pointel or used under appropriate authorization.

You may access and use Website content for personal reference and legitimate internal business evaluation. You may not reproduce, modify, distribute, publish or commercially exploit such content without permission from the applicable rights holder, except where permitted by law.

Nothing in these Terms transfers ownership of intellectual property to you. All rights not expressly granted are reserved.

5. Products and Services

Information published on the Website does not, by itself, establish a contractual relationship or guarantee that a product or service will be available.

Purchases, subscriptions, implementation, consulting, maintenance and support engagements are governed by the applicable written agreements, proposals, order forms or statements of work accepted by the parties.

Where a separate agreement applies, its terms govern the relevant commercial engagement in the event of a conflict with these Website Terms.

6. Third-Party Websites and Services

The Website may contain links to third-party websites, technology providers or external services.

These links are provided for convenience. Pointel does not control and is not responsible for third-party content, availability, security, privacy practices or terms.

Your use of third-party websites and services is subject to their respective terms and policies. A link does not necessarily imply endorsement by Pointel.

7. Information Submitted Through the Website

When submitting information through the Website, you confirm that it is accurate to the best of your knowledge and that you are authorized to provide it.

Do not submit passwords, authentication tokens, API keys, confidential customer information or other restricted material through general Website forms.

Information submitted to Pointel will be handled in accordance with the applicable Privacy Policy and relevant data protection requirements. Submitting an enquiry does not guarantee a response, quotation or commercial engagement.

8. Privacy and Personal Data

Pointel respects privacy and handles personal data in accordance with its Privacy Policy and applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions in force.

Please refer to the Privacy Policy published on the Website for information about personal data handling, purposes of processing, applicable disclosures and available rights or contact channels.

9. Website Availability and Security

Pointel aims to maintain a functional and accessible Website but does not guarantee uninterrupted or error-free availability.

The Website may be unavailable due to maintenance, upgrades, technical issues, hosting or network failures, security incidents, third-party dependencies or circumstances beyond our reasonable control.

Pointel may modify, suspend or discontinue Website features or content where reasonably necessary, subject to applicable law.

10. Disclaimer

To the extent permitted by applicable law, the Website and its content are provided on an "as available" basis. Pointel does not guarantee that all content will always be complete, current, uninterrupted or free from errors.

Pointel does not guarantee compatibility with every device, browser or technical environment.

Any warranties, service commitments, support obligations or performance guarantees applicable to purchased products or services are governed by the relevant written agreement.

Nothing in these Terms excludes any right or protection that cannot lawfully be excluded under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Pointel will not be liable for indirect, incidental, special or consequential losses arising from the use of, or inability to use, the Website, including loss of profits, business opportunities, data or goodwill.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Liability relating to purchased products or services will be governed by the applicable agreement and law.

12. Indemnity

To the extent permitted by applicable law, you are responsible for losses, claims and reasonable expenses arising directly from your unlawful use of the Website, infringement of third-party rights or material violation of these Terms.

This provision does not apply to the extent that responsibility cannot lawfully be imposed on you under applicable law.

13. Changes to These Terms

Pointel may update these Terms to reflect changes in the Website, business practices, technology or applicable law.

The updated Terms will be published on this page with a revised "Last Updated" date. Changes take effect upon publication unless a later effective date is specified or applicable law requires otherwise.

Your continued use of the Website after the effective date constitutes acceptance of the revised Terms to the extent permitted by applicable law.

14. Suspension or Restriction of Access

Pointel may suspend or restrict access to all or part of the Website where reasonably necessary for maintenance, security, legal compliance or prevention of misuse.

Where appropriate and practicable, notice may be provided. Any restriction remains subject to applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Disputes arising from these Terms will be subject to the jurisdiction of the competent courts in India, subject to applicable statutory rights and the jurisdiction of any competent consumer commission, regulator or other forum established by law.

Nothing in these Terms restricts any rights or remedies that cannot lawfully be excluded.

16. General Provisions

• Severability: If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
• No waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other right.
• No partnership: These Terms do not create a partnership, joint venture, employment relationship or agency between you and Pointel.
• Entire understanding: These Terms and the applicable Website policies govern Website use. Separate agreements continue to govern the products and services covered by them.
• Assignment: You may not transfer your rights or obligations under these Terms without Pointel's prior written consent, except where permitted by applicable law. Pointel may transfer its rights or obligations as part of a lawful business reorganization or transfer, subject to applicable law.

17. Contact Us

For questions or concerns regarding these Terms of Use, contact: