Reliability - Centered and ``always on`` Preventive Measures

Boost and optimize your Contact Center in Pointel supervision

Pointel offer Support and maintenance program based on individual customer needs and business demands. We currently offer pre/post deployment support, production support, on-going operations support, on-site assistance, off-site 24×7 on call/on demand support to our customers. We also offer on-site/off-shore support model to provide 24×7 coverage and minimize operational expenses.

Support and Maintenance activities include:

Server and Application Monitoring

Incident Resolution

CR & Bug Fixing

Application Development

Security Management

BCP and DR

Capacity Management

Continuous Improvement

Technology Change Management

Process Change Management

Configuration Management

Migration Process

Why Pointel for your Contact Center Support?

25+ Annual Maintenance Contract for fortune 500/2000 Companies
  • Certified Contact Center Consultants with Advanced Service Delivery & Practice
  • Highly skilled contact center engineers to support your contact center platform
  • 24X7X365 support, Industry-leading tools and ITL standards for services delivery
  • Trusted long-term relationships with the leading contact center and market automation software.
  • Focused in reducing total cost of ownership.

Let us improve your business!