Pointel offer Support and maintenance program based on individual customer needs and business demands. We currently offer pre/post deployment support, production support, on-going operations support, on-site assistance, off-site 24×7 on call/on demand support to our customers. We also offer on-site/off-shore support model to provide 24×7 coverage and minimize operational expenses.
Server and Application Monitoring
CR & Bug Fixing
BCP and DR
Technology Change Management
Process Change Management
- Certified Contact Center Consultants with Advanced Service Delivery & Practice
- Highly skilled contact center engineers to support your contact center platform
- 24X7X365 support, Industry-leading tools and ITL standards for services delivery
- Trusted long-term relationships with the leading contact center and market automation software.
- Focused in reducing total cost of ownership.