Pointel offer Support and maintenance program based on individual customer needs and business demands. We currently offer pre/post deployment support, production support, on-going operations support, on-site assistance, off-site 24×7 on call/on demand support to our customers. We also offer on-site/off-shore support model to provide 24×7 coverage and minimize operational expenses.
Reliability - Centered and ``always on`` Preventive Measures
Boost and optimize your Contact Center in Pointel supervision
Support and Maintenance activities include:
Server and Application Monitoring
Incident Resolution
CR & Bug Fixing
Application Development
Security Management
BCP and DR
Capacity Management
Continuous Improvement
Technology Change Management
Process Change Management
Configuration Management
Migration Process
Why Pointel for your Contact Center Support?
25+ Annual Maintenance Contract for fortune 500/2000 Companies
- Certified Contact Center Consultants with Advanced Service Delivery & Practice
- Highly skilled contact center engineers to support your contact center platform
- 24X7X365 support, Industry-leading tools and ITL standards for services delivery
- Trusted long-term relationships with the leading contact center and market automation software.
- Focused in reducing total cost of ownership.