Proven abilities
A proven ability to ramp up capabilities to meet our customers ever-expanding needs.
About Us
Contact center expertise since 1999
Pointel Solutions is a leading contact center solution provider, helping enterprises improve customer satisfaction and interactions with proven technology and deep Genesys expertise.
Trust our experience
A few facts about Pointel Solutions
1999
Founded
Established with a focus on bringing customer channels together.
25+ yrs
Industry experience
Decades in the contact center industry as a managed service provider.
Genesys
Technology expertise
Deep experience with Genesys Cloud, integrations, customer experience and contact center solutions.
End-to-End
Delivery capability
Supporting solution design, implementation, integration, optimization and maintenance.
Who we are
A managed service provider you can rely on
For over two decades we have partnered with Fortune 500/2000 organizations to design, implement and support modern contact centers.
Certifications & Compliance
Certified for quality and security
Pointel Solutions is a SOC 2 Type II, ISO-Certified and CMMI-Certified Company.
Let us improve your business
Enhance your workforce with a dynamic contact center approach and maximize productivity.
Talk to our experts