Testimonials

Major Healthcare Provider

Siebel GPlus Adapter - "Pointel is a highly valued business partner who never fails to meet our project goals. They do an exceptional job and provide great value for their work."

Major Utility Company

Genesys Upgrade V7.6 - "It was a great and successful Genesys 7.6 upgrade project and a great pleasure working with Pointel Team!"

Fortune 500 Pharmaceutical Company

Genesys Upgrade - "We are glad to have knowledgeable implementation partners like Pointel. They did an outstanding job during our Genesys upgrade from 7.2 to 7.6."

Leading Pharmaceutical Company

Genesys CTI Solution for the MIS Outsourced Call Center, PPD - "Our service partners, entire Pointel Team, did an excellent job completing this project on time and within budget. Without their expertise and hard work we could not have achieved this success."

Fortune 500 Consumer Products Company

Thin Client Softphone and Production Support - "Excellent quality of services, timely completion of project, high level maintaining confidentiality of project details, timely responses to urgency are key qualities of Pointel. We are glad to have Pointel as our key vendor for our call center needs."

Major Conglomerate

StatTicker - "Excellent support on deliverables and Pointel products. Always on time and on budget completion."

Major Credit Union Company

Genesys Deployment - "America First is pleased with the Internet Contact Center and Secure email system implemented by Pointel. Their unequaled adaptability and responsiveness facilitated a smooth deployment of our project which has increased our efficiency in serving our online members. Working as a third party integrator in a multivendor environment, Pointel provided a solution that completely met our needs while allowing us to adapt to emerging technology."

Leading Software Company

Genesys Deployment - "Pointel implemented our Contact Center Solution to meet our CRM goals. We are impressed with their technical expertise and professional approach. The first phase of the solution was successfully implemented in 8 weeks. We recommend Pointel to implement Contact Center Solutions."

Major Telecom Company

Production Support - "We chose Pointel as our contact center partner because of their expertise in Clarify technology and their solid understanding of the functional and business aspects of next-gen contact centers. We're pleased with Pointel's services and the support they provide to this important area of our customer operations."