Services

Connecting People - On Time, On Budget

Organizations are dealing with highly demanding customers, vast business needs, new revenue channels and challenging cost structures. To succeed, organizations must ensure that their core processes provide concrete results promptly. Organizations are adopting new technology-driven business models to derive efficient integration and competitive advantage. We provide Integration services use a practical approach to build Solutions that helps in addressing critical business demands.

We brings together the finest skills and experience man power in the industry with an exclusive combination of technology consultancy, systems integration and managed service across a number of technology areas. These specialized professionals have expertise in the key elements; in depth knowledge, use of best technology, superior processes and market leading expertise. We are ultimate strength lies in combining these areas to provide turnkey solutions from project foundation to deployment and continued support.

we are providing the following Services to our business Customers, based on their business demands and technical needs.

Contact Center Consulting

Pointel understands the value of customer journey in a typical customer service vibes and provides a momentous and structured view of how your contact center functions - What it does and what it can do to brand your logo. More than consulting, Pointel engage with customer as a strategic partner to help organizations by assessing their people, process and technology.

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Professional services

The Pointel Professional Services team have vast expertise in helping enterprises contact center environment and speed up customer satisfaction ratings with a wide variety of services paradigm. Our certified resources in variety of contact center functions and work closely with customer to deliver amazing results on-time and on-budget.

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Support and Maintenance

Pointel offer Support and maintenance program based on individual customer needs and business demands. We currently offer pre/post deployment support, production support, on-going operations support, on-site assistance, off-site 24x7 on call/on demand support to our customers. We also offer on-site/off-shore support model to provide 24x7 coverage and minimize operational expenses.

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CRM

Pointel offers tailored CRM solution to meet customer business needs and determines how CRM is integrated with contact center functions which will enable organizations to achieve enhanced customer experience.

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