• Pointel has successfully implemented/delivered over 400+ Genesys projects for public and private institutions. Pointel brings this rich experience to every project to make it a successful one.
  • Pointel has implemented projects for Six of the World's top ten largest Financial Institutions.
  • Three of the World's top five largest Telecommunications companies.
  • Two of the World's top 5 Insurance companies.
  • Two of the World's top 5 Utility companies.
  • Pointel partners with leading CRM and CTI companies to provide unified communications which brings 17 years of call center and customer service experience to every project.
  • Unique but proven and time-tested project implementation methodology to provide maximum skill transfer.
  • Each consultant has an average of 9 years CTI/CRM experience. Most Pointel consultants are industry certified engineers in their respective areas of expertise.
  • Worked/ integrated with over 500 different back office and front office software products to provide a unified solution to customers.