As Genesys strategic partner, Pointel works with customers to assess the business context and tailor their needs via staged ROI-based approach. The "Know-How" factor is determined and facts are shared by our industry certified consultants.
With years of experience in contact center industry, Pointel has certified professionals in wide range of contact center functions and closely work with customer to deliver results on time, on budget to reduce cost and maximize operational agility.
Pointel offers 24*7 Support and maintenance program based on customer and business demands. We also provide on-site support, off-shore support and on-demand support to minimize Capex/Opex and improve organization productivity.
ON TIME, ON BUDGET
Pointel is a leading Contact Center/CRM solutions provider and system integrator, specialized in selling and implementing end-to-end contact center solutions. With over 500+ Contact Center deployments, Pointel is pleased to serve Private and Public institutions (fortune 500/2000 companies) across industry vertical in installation, configuration of components, application development, deployment and maintenance of Genesys Customer Experience Platform trusted by 4,600 Customers across 80 countries in the world.
We are well equipped to serve worldwide customers. The strength of our company is the technical capability of the entire team to take up challenging projects and deliver them on time and on budget
Founded in 1995, motivated by a strong knowledge in market automation software and its ability to integrate with computer telephony led us to align our services in contact center Industry. A pioneer within the contact center business utilized early legacy TDM to SIP contact center transformations. Realizing the need of customer service paradigm, our founder began to focus on ways to improve the myths of Contact Center Industry.
Prior to a formation, our founder assembled a team of experienced contact center professionals in the United States (New Jersey), Europe (Warsaw) and India (Chennai). Their working knowledge in contact center industry was the force that contributed to being a leader in Contact Center and CRM Industry as Service Provider. Our Key Milestones include,
Developing a trustworthy customer connections
Enabling multimodal CX Curve
Pointel enables organizations to fully orchestrate the contact center components and media types to fully personalize customer journey in utilizing Industry leading customer experience platform. Key initiatives are:
Power your investment in CRM, ERP and other Marketing Automation Software
Application Integration is one of the widespread businesses which have evolved over the period in contact center industry for matchless blended communication experience. To understand the complexity of existing environment and their business call flows for running an efficient contact center environment requires,
Simplified Enterprise Mobility Management
Mobile Platforms are important constituent for enterprises today, looking to offer better customer engagement and to empower growth is super-important. Pointel helps to
Pointel announces its Bronze Sponsorship of the industry's leading contact centre event at Genesys G-Force 2015,Fontainebleau Miami Beach. Read More
Pointel is delighted to announce its Gold Sponsorship for the contact centre industry's leading event at Genesys G-Force New Orleans from 27th and 29th May 2014.Read More
CMS is an easy-to-use web interface to have a complete control over the Genesys Configuration Environment. It is specifically designed to object control changes with detailed audit and rollback capabilities, which is being implemented in Genesys environment.
DCCM is a web-based user interface to access the objects of Genesys configuration server. Dynamic Contact Center Management Express also to change routing decisions dynamically without modifying the routing strategies themselves.
Agent Interaction Desktop is utilized to manage customer interaction using channels like Voice, SMS, Chat, Email, Social Media and other media types (RSS, Web Callback and Work items) in Genesys environment.
Pointel Survey enables you to develop, distribute, collect and analyze survey responses. Through this Analysis, you can evaluate the net promoter score (NPS) and consumer behavior captured with highly valuable information towards organization growth.